These Terms and Conditions are for the “Sleep Health Care” herein described as a “Retailer” in Australia and covers all goods and services purchased either from a clinic, outlet or online and from our website.
Please contact us on 1800 717 566 or email us at [email protected] if you have any questions about Sleep Health Care products, services, orders, deliveries or any other issues.
We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
All Transactions are in Australian Dollars ($AUD) and are conducted in Australia. At this time we do not accept international orders. All invoices for products and services will processed before delivery via Electronic Funds Transfer (EFT).
When purchasing products or services from Sleep Health Care, these transactions will normally be conducted in one of our outlets, online or via our website. Any credit card or bank account details are processed through an application programming interface (like Stripe) and are not hosted or stored by Sleep Health Care.
We recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that they are of acceptable quality, and match the description we have provided to you.
Signing the delivery note means you have received the goods and they are in good working order and take ownership for those goods.
The goods become your property once the delivery note is signed, however if you subsequently discover the goods are faulty or damaged, please contact us immediately as per the details below.
Warranty
All of our ResMed Machines come with a 3-year manufacturers warranty so you can buy with confidence knowing you are investing in quality products.
There are also products and accessories available that come with shorter manufacturers warranties. The Warranty period will be included in the product description and may vary depending on the item.
Damaged Goods
If any product you order arrives damaged or is not of an acceptable quality you may have:
- The Right to a Refund (see below);
- Legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under other consumer laws applying in each Australian State and Territory; and/or
- To have the product repaired or replaced
If your Order arrives damaged or the goods are faulty, please contact us by calling 1800 717 566 or sending an email to [email protected]
Refunds or Returns under the 30 Day Money Back Guarantee
Our refund policy aims to ensure you are satisfied with your purchase while protecting Sleep Health Care from the costs incurred from delivery or postage of the returns. Any return delivery costs will be at the purchaser’s expense unless they are related to faulty or damaged goods.
We offer a 30 Day Money Back Guarantee on all ResMed goods purchased. This is a refund of the full purchase price of the items, but you will be required to return the goods to us as per the information above. Due to the personal nature of some items, we can’t accept returns due to hygiene and safety.
In the unlikely event that you are not satisfied with your purchase, or need to discuss an item or product, please contact us on 1800 717 566 or send us an email with the relevant information so we can contact you to [email protected]
Faulty good returns:
If your product needs to be returned as a result of a manufacturer’s defect, then any freight component that will be covered by the retailer (in the form of a reimbursement of the customers freight costs) provided the cause of return is determined by the retailer to be manufacturer’s defect. If the cause is determined as wear and tear or operator’s negligence then all costs associated with the freight will be borne by the customer.
You may also take your product to the place of purchase or call 1800 717 566 or send an email to [email protected] for details on how to return the goods.
Returns for manufacturer’s defect must be received by the retailers prior to the expiration of the warranty period as listed on the customer’s invoice. Any returns after the date of warranty has expired will not be accepted by the retailer.
Faulty goods responsibilities by the retailer:
The retailer warrants that all goods purchased by the customer will be of merchantable quality. If the customer returns an item owing to faulty manufacture and the retailer deems the return to be due to faulty manufacture then the retailer will have 3 options to remedy:
- Repair and return goods
- Replace goods with a new item (total warranty period will be from original purchase)
- If there is no repair or replacement option a full refund will be made by the retailer to the customer.
Any questions regarding these Terms and Conditions may be directed to us by calling 1800 717 566 or send an email to [email protected]
Please also refer to our Privacy Policy and Shipping arrangements for further information about Sleep Health Cares Terms and Conditions.
