Frequently Asked Questions
CPAP Therapy & Support
What is CPAP therapy and how does it work?
CPAP (Continuous Positive Airway Pressure) keeps your airway open by delivering gentle, pressurised air through a mask, stopping snoring and breathing pauses.
➡ New to CPAP?
How do I know if my CPAP therapy is working?
Modern CPAP machines track your breathing events. Most people aim for fewer than five per hour, and our team can help monitor your progress.
➡ Bring your machine in for a free therapy check-up at your local clinic.
What should I do if my CPAP mask is uncomfortable?
A well-fitted mask makes all the difference. We can help you try different styles and sizes until you find the perfect fit.
➡ Book a professional mask fitting with our experts.
How do I clean and maintain my CPAP machine?
Wash your mask and tubing regularly with warm, soapy water, replace filters as advised, and empty your humidifier daily. We stock cleaning supplies for easy upkeep.
What are the signs my CPAP machine needs replacing?
If your machine is over five years old, noisy, or no longer delivering effective therapy, it’s time for an upgrade.
➡ Check our latest CPAP packages for a tailored replacement.
Equipment & Product Support
Do you sell travel-friendly CPAP machines?
Yes! The Resmed AirMini is compact, lightweight, and perfect for holidays, business trips, or FIFO work.
➡ See our AirMini range online or in-store.
Can I buy CPAP supplies online?
Absolutely. You can order machines, masks, filters, and accessories through our secure online store, with fast Australia-wide delivery.
What brands do you recommend?
We stock trusted brands like Resmed and Fisher & Paykel, chosen for their comfort, reliability, and advanced features.
➡ Ask us which is right for you
Can you help me choose the right mask?
Yes! Our team uses professional mask fitting and adjustment to make sure your mask works for your therapy and sleeping style.
What is HumidX and do I need it?
HumidX is a waterless humidification system for the AirMini that helps prevent dryness and irritation. It’s great for comfort, especially in dry climates.
Ongoing Care & Special Services
Do you offer support for veterans?
Yes – we provide dedicated DVA support for eligible veterans, including CPAP therapy, equipment supply, and ongoing care.
How often should I replace my CPAP mask or parts?
Masks typically last 6–12 months, cushions 3–6 months, and filters 1–3 months depending on use.
➡ Join our replacement reminder service so you never miss a change.
Can you adjust my CPAP settings?
Yes. If your therapy feels uncomfortable or your needs change, we can fine-tune your settings in-clinic or via telehealth.
What happens if I stop using CPAP?
Sleep apnea symptoms will likely return, which can increase your risk of serious health conditions. Our team can help you troubleshoot problems so you can keep therapy on track.
➡ Don’t give up – speak to a sleep expert today.
How do I start my sleep health journey with you?
It’s easy – call 1800 717 566, book an appointment at your nearest clinic, or take our quick online sleep assessment.
➡ Take the first step today